1. Delivery

Parcels are shipped the day you have placed your order if placed before 12.00 - and at the latest within 48 hours after you have placed your order.


- Home delivery via COLISSIMO : 6,50 €. Free from 2 articles. 

- Pick-up via COLISSIMO : 6,99 €. Free from 2 articles.

- Free Pick up at La Pantoufle à Pépère's shop in Hem, 27 Rue Colbert. Confinement Opening hours : Du lundi au vendredi de 9h à 12h30 et de 14h à 17h30 (sauf 16h le vendredi)


- Belgium, Germany, Luxembourg, the Netherlands >  Home delivery via the French Post + your country's Post : 9,99 €. Free from 2 articles. 

- Other EU's countries >  Home delivery via the French Post + your country's Post : 9,99 €. Free from 2 articles. 

- Switzerland > fixed price of 11.50 € for any delivery. Tax-free Purchase.

- USA, Australia, Canada > fixed price of 31.50 € for any delivery. Tax-free Purchase.

2. Exchanges and returns

In case of an exchange or return, 2 options :

1. If you speak French, Call us between 9h00-12h00 and 14h00-17h00 on the following number : 

2. if you don't speak French, send an email to anne-sophie@lapantoufleapepere.fr explaining which pair you want to exchange, why and the new model and size you wish to have instead.

Then send back the pair you wish to exchange / return to : SAS Barno - 27 Rue Colbert - 59510 HEM   FRANCE

We accept exchanges / returns within a time period of 14 days from the date you have received your order. In the following cases : mistake in the choice of shoe size, typing error, change of mind.
The article must be immaculate, unworn, with no marks on the soles. The costs of return are the responsibility of the client, the costs of reshipping are our responsibility.

* Special case : Christmas gifts *
Deadlines for exchanges are longer during the Christmas period. For any purchase placed within the 30 days preceding Christmas, namely between November 24th and December 24th, ecxchanges will be accepted up to 14 days after Christmas, namely January 8th included. After this date, no more exchanges will be possible.