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Parcels are shipped the day you have placed your order if placed before 12.00 - and at the latest within 48 hours after you have placed your order.
You have 3options :
- Home delivery, or any other adress that you will schedule by appointment with DPD (subsidiary of the French Post) ou by the Post.
- Delivery at your work place with DPD (subsidiary of the French Post)
- Delivery at a parcel depot. If you go for that, a list of parcel depots nearest the given adress will be available.
Remember you can always get in touch with us from Monday to Friday, 9h00-12h00 and 14h00-17h00 on the following number : 00 33 (0)184.108.40.206.15
In case of an exchange or return, 2 options :
1. Call us between 9h00-12h00 and 14h00-17h00 on the following number : 03.59.82.15.15
2. if you don't speak French, send an email to firstname.lastname@example.org explaining which pair you want to exchange, why and the new model and size you wish to have instead.
Then send back the pair you wish to exchange / return to : SAS Barno - 1 rue de la Blanchisserie - 59510 HEM FRANCE
We accept exchanges / returns within a time period of 14 days from the date you have received your order. In the following cases : mistake in the choice of shoe size, typing error, change of mind. The costs of return are the responsibility of the client, the costs of reshipping are our responsibility.
Special case : Christmas gift. Deadlines for exchanges are longer during the Christmas period. For any purchase placed within the 30 days preceding Christmas, namely between November 24th and December 24th, ecxchanges will be accepted up to 14 days after Christmas, namely January 8th included. After this date, no more exchanges will be possible.