frequently asked Questions
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No, you do not have to take a gift bag with your purchase. In fact, for each purchase, a gift bag is offered, but you can choose not to take one for ecological reasons during the payment stage.
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Yes, you can wash your charentaises. If you want to wash them (occasionally), put them in the machine on a wool cycle in a net, then let them air dry.
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Yes, our products are designed to be unisex. We believe in inclusive fashion and our designs are designed to suit both men and women, with varied patterns and a timeless style that will please everyone.
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Our products are entirely made in France, mainly in Charente. We collaborate with local artisans who perpetuate traditional manufacturing methods, such as "stitched and turned", thus ensuring high quality products. Our designs are created in Lille, in a region rich in textile tradition
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We offer a detailed size guide to help you choose the perfect size. It is important to consult the specific product sheets, because depending on the slipper model, it may be recommended to take a size above or below your usual size for optimal comfort.
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Yes, you can modify or cancel your order after placing it. Please contact us as soon as possible so that we can process your request before your order is shipped.
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Yes, you can order from abroad. We deliver to many countries. When ordering, be sure to include the international shipping address. Shipping costs and delivery times may vary depending on destination.
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Delivery times vary depending on your location. We ship orders within a maximum of 48 hours. So, delivery is generally expected between 5 and 7 days after shipping.
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To track your order, we will send you a tracking link by email as soon as your order is shipped. You will be able to follow the progress of delivery in real time.
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To return or exchange a product, call us at 03.59.82.15.15 Monday to Thursday from 9:00 a.m. to 12:00 p.m. and 2:00 p.m. to 5:30 p.m., and Friday from 9:00 a.m. to 12:00 p.m.
Then, return the product to us in perfect condition (unworn and sole without traces) by Colissimo to:
SAS Barno - Exchanges and returns service
27 Rue Colbert
59510 HEM
FRANCE
Keep the shipping package number carefully.
Exchange requests must be made within 14 days of receiving your order. The return costs are your responsibility, but the reshipment of the exchanged product is our responsibility.
For refunds, you have 14 days from receipt to change your mind and return the product to us in perfect condition with its packaging, in accordance with the Hamon law of June 14, 2014. -
If the product received is defective or damaged, please contact us immediately. We will provide you with instructions for returning the defective product and arrange a replacement or refund according to your preference. Our apologies for this inconvenience and thank you for your understanding.
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Made in France can be more expensive compared to similar products made elsewhere, and here is why:
Support for local producers : By choosing to manufacture our products in France, we support local artisans and the regional economy. Each pair of slippers helps maintain jobs and develop skills in traditional trades.
Superior quality of materials : We select high quality materials, often local, such as virgin wool for the lining and natural felt for the soles. These materials, although more expensive, guarantee comfort and durability.
Artisanal manufacturing methods : Our Charentaises are made using ancestral techniques, such as "sewn and turned", which require more time and skill, but ensure a superior finish and increased longevity.
Environmental commitment : Producing locally allows us to reduce our carbon footprint by minimizing transport distances. In addition, we favor natural materials and environmentally friendly manufacturing processes.
By investing in our products, you choose quality, sustainability and support for the local economy. We firmly believe that consuming less but better is a beneficial approach both for our customers and for the planet.